Game Won’t Load

kschneck · March 2020

Hi! My app has been stuck like this for 3 days and I am unable to play or do anything within the app.

firebombmarkus · March 2020

Hi @kschneck and welcome to our adorable Community 😊 I am so sorry this is happening to you. Can you please tell me which device and OS are you using and which version is your game?

kschneck · March 2020

@firebombmarkus I’m on an iPhone running iOS 13.2 and I have Version 1.172.0.1 of the app installed

firebombmarkus · March 2020

Thank you for answering quickly @kschneck It is the latest version of the game indeed. Ok, I will ask you to do some troubleshooting steps for iOS and ask you to let me know if it helps.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

dolphindreams72 · March 2020

Please help. When I am on FB at work, I can play all Candy Crush games. At home, Candy Crush Soda always says there is an error and please check back shortly. This has been going on for months. When I go to Candy Crush Jelly, the game loads like the game has crashed. Hard to describe what it looks like

Why can I play the games on other computers, but no longer on my laptop? Was able to play the games on my laptop a few months ago.

Crazy Cat Lad · March 2020

Hi @kschneck ! I think you need to reinstall the app to get it reset back to normal.

@dolphindreams72 Are you on Mac or Windows? If Windows is Windows 7 or Windows 10?

Freddy_ · March 2020

@dolphindreams72 , clear browser cache, do it from beginning of time. see if this helps.

dolphindreams72 · March 2020

I cleared cache. It did not fix the problem.

dolphindreams72 · March 2020

I use Windows 10 Crazy Cat (by the way I have cats myself). I thought about uninstalling and reinstalling the games. Won't that take away the progress I have made?

Freddy_ · March 2020

Should not take progress away if your signed in to game. not sure about boosters though. i know mobile devices boosters stored on phone memory so you change phone or uninstall you keep your progress but lose your boosters

Crazy Cat Lad · March 2020

@dolphindreams72 Try with reinstalling the web browser or play via the Windows app instead.

You can download the game directly to your PC from Microsoft Store here. When opening the game, connect it to your Facebook to sync the levels.

Game Won’t Load

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