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Sugar Track & Candy Pet not available

Crazy Cat Lad
Crazy Cat Lad Posts: 14,121
edited July 2022 in Support
CandyPet_Didi.png


As many of you have noticed, the Sugar Track and Candy Pet has taken a break in some games.

You can find more info and other forthcoming updates here.

CandyPet_2D_Candies.png


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Comments

  • Didi2000
    Didi2000 Posts: 5

    Level 2
    Hello

    My build a bot boosters have suddenly disappeared. They were fully charged and I haven't lost a level. Just gone back to no booster level on both my devices when I logged on this morning. This is very frustrating, as I am approaching a sequence of hard levels and I will need them. Can you please advise?

  • Karen_Ann_3
    Karen_Ann_3 Posts: 16

    Level 2
    It's been more than 8 hours and I no longer see them on any level.
  • mercerik
    mercerik Posts: 3,617
    @Karen_Ann_3

    Hi there! Welcome to the King Community!

    I just answer this question an hour ago from someone using the Candy Crush Saga Facebook App. Are you using the same App?

    Please let me know!

    Thanks
  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741
    Hello, @Didi2000! Some players have reported that their bots reset on certain days even though they had not lost a level. I hope this answers your question. Have a great day!
  • Didi2000
    Didi2000 Posts: 5

    Level 2
    Thanks, @Crimson_Dawn. Actually it's not the first time it's happened to me, but I thought it was a glitch. Good to know if it is just part of the landscape we're finding our way through!
  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741
    @Didi2000
    We still have not heard back from King whether the bot resetting is a glitch or not, but when I hear something about it, I'll try to let you know.
  • Sammyjo
    Sammyjo Posts: 231
    My Booster Bot has reset between Sunday night and Monday morning about 6 out of the last 8 weeks, and it was set at max level,  prior to resetting. The other 2 times it just remained at max level, without interruption.
  • Karen_Ann_3
    Karen_Ann_3 Posts: 16

    Level 2
    Hi there! I'm using it on Facebook on my laptop, but after I posted this, the sugar drops came back, weird!
  • aherrmie
    aherrmie Posts: 10

    Level 2
    My Build a Bot is also missing. As many, many others have mentioned the changes to the Bot are extremely frustrating. It obviously wasn’t tested well, otherwise this ‘glitch’ which removed earned boosters wouldn’t be happening. King, you’re forcing away your most dedicated players. 
  • Sharon_Loose
    Sharon_Loose Posts: 1,900
    Mine disappeared today as well and after I won my next level it reappeared at the start, so I’ve got to build it up again, this is so unfair. I honestly don’t see the point of getting the bot for only winning new levels, because if you’re good enough to keep it by passing levels first time then you didn’t need it in the first place.
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