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Why do I get an error message every time I try to open gift box ? I

bidibird
bidibird Posts: 3

Level 1
edited November 2019 in Support
Why do I get an error message every time I try to open gift box ? It says  oops something went wrong try again.T Y

Best Answer

  • KingChewy
    KingChewy Posts: 13,713
    Answer ✓
    Hi again @bidibird - yes all reward boxes have time limits on them. Please make sure your game is up to date and you have force closed and cleared your cache and cookies every couple of days to help free up memory space on your device. 🙏🏻

Answers

  • KingChewy
    KingChewy Posts: 13,713
    Hi @bidibird - welcome to our friendly community. Can you please verify if you are referring to a daily reward box or something like a purchase box? 🙏🏻
  • bidibird
    bidibird Posts: 3

    Level 1
    bidibird said:
    Why do I get an error message every time I try to open gift box ? It says  oops something went wrong try again.TY I guess it is a reward box.It has a time limit .

  • KingChewy
    KingChewy Posts: 13,713
    Answer ✓
    Hi again @bidibird - yes all reward boxes have time limits on them. Please make sure your game is up to date and you have force closed and cleared your cache and cookies every couple of days to help free up memory space on your device. 🙏🏻
  • bidibird
    bidibird Posts: 3

    Level 1
    Thank you.


  • KingChewy
    KingChewy Posts: 13,713
    Welcome and good luck 🙏🏻
  • Dawniedawn
    Dawniedawn Posts: 3

    Level 1
    I get this message when I try to open the chocolate box
  • ela_jurk
    ela_jurk Posts: 2

    Level 1

    It keeps saying no internet connection every time I try to open the gift box in the upper right corner. Even though I am very much connected to the internet. It's very frustrating!!

Hey! Would you like to give us your opinion?

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