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Payments made but lollipops not received.
Laurel_Clark
Posts: 4
Level 1
in Support
Last night (11/21) I was trying to purchase lollipops, but kept hitting the "buy" button to no avail. I never got the lollipops or gold bars. I made 7 payments of $0.99 through my PayPal Facebook Account, invoice ID's: P997265733719137,P997265720385805, P996306793815029, P996306790481696, P996306787148363, P996306783815030, P996306743815034.
PayPal has deducted the charges. Can you please look into this and tell me what can be done about it?? I should have had 21 lollipops and ended up with 3.
Answers
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Hi Laurel,
I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
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I made a payment of Rs. 159 on 5 april 2020 14:25 through google pay for a bundle in candy crush. Payment has been deducted and i did not get any bundles. Transaction id: CICAgKDhnIOGQg
Kindly please issue me a bundle or refund my amount email id :_ singham204@gmail.com
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Hi @Rajatsinghal . Welcome to our Community 🙎♀️
Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!
Check this useful page where you can see how to request a refund depending on the device you play on.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
If you play on Facebook on a computer then send an email from here. Don't forget to add your Game User ID to the email so Player Support will find your game.
Hope this will help you
