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I want to deactivate my facebook account, but i dont want to lose my track record in candy crush

Anrishi
Anrishi Posts: 2

Level 1
in Support

I am planning to deactivate my Fb account, so i have my candy crush connected with facebook and i have a good progress and i dont want to lose it when i deactivate my account. So i want to continue my same candy crush game without using facebook. Please help.

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Answers

  • JillyJill
    JillyJill Posts: 972
    edited March 2017

    Hi Anrishi,

    Thank you for contacting King Care!  Do you have the email address you used for FB? Can you provide me with that so I can check on king.com if you have an account?  And then I can tell you how to sync your levels before you deactivate FB.

    Thank you,

    Jilly 

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  • JillyJill
    JillyJill Posts: 972

    Or, if you're registered with king.com try these steps:

    https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

    Thanks,

    Jilly

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  • Anrishi
    Anrishi Posts: 2

    Level 1

    Hi Anrishi,

    Thank you for contacting King Care!  Do you have the email address you used for FB? Can you provide me with that so I can check on king.com if you have an account?  And then I can tell you how to sync your levels before you deactivate FB.

    Thank you,

    Jilly 

    Thank you for the suggestion and help. But where should i provide my email to you?
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  • AliskaC
    AliskaC Posts: 7

    Level 2
    edited April 2020

    Game ID 1401230685

    (EDITED by CM - Personal information) 

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  • bearwithme
    bearwithme Posts: 16,590

    Hello @AliskaC and welcome to our wonderful King Community! We do not ask for personal information of players in the open forum (like email addresses) - of information of a personal nature is needed - we will ask for it through a PM. So can you please edit your comment (the grey wheel in the upper right hand corner) to remove your email address?

    So do you have a similar issue? You have been playing thru a FB account and now want to deactivate it? If so, you can create a king.com account and sync it with the FB account. Once you do that - then you can continue to play only via the king.com account and go ahead and deactivate the FB account. You can find out how to do this here.

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