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In Alphabetty Saga it says my credit card has been declined when I try to use it. Why?
Barbie1943
Posts: 7
Level 2
in Support
There is nothing wrong with my credit card which I have used to buy extra lives etc since I started playing this game. Last week I was suddenly told my card had been declined. Why was this and can King put this glitch right please?
0
Best Answer
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OK, thanks!
Try with removing your payment details from your Apple-ID and then add them back again. That usually helps.
Check also that you don't have any pending payments on your Apple-ID that haven't been charged.
For more help on this, please check with Apple Support since this is related to your Apple-ID and their services.
2
Answers
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hi @Barbie1943
am sorry your card was declined
the folks at king are usually off for the weekend
we can tag @Crazy Cat Lad ... he can send you to the right place for help
he is in Spain and is available on weekdays
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Please help. I want to play Alphabetty especially as we feel like prisoners at the moment! It helps me stay sane.
Several weekdays have passed since you told me he would be avsilable,
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Hi @Barbie1943 and welcome to our Community!
What device or platform do you play on? King.com, Facebook, Android, iPhone/ iPad or a Kindle tablet?
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Please help. I want to play Alphabetty especially as we feel like prisoners at the moment! It helps me stay sane.
Several weekdays have passed since you told me he would be avsilable,
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I play on my iPad.
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OK, thanks!
Try with removing your payment details from your Apple-ID and then add them back again. That usually helps.
Check also that you don't have any pending payments on your Apple-ID that haven't been charged.
For more help on this, please check with Apple Support since this is related to your Apple-ID and their services.
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