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Missing Boosters

ZetaDee
ZetaDee Posts: 5

Level 2
in Support

Hi, I had to get a new phone and I read the information about the missing booster but it never said if they could or couldn't be replaced??? I'm really hoping so but just wanted to ask so I'll know for sure.

Best Answer

  • Freddy_
    Freddy_ Posts: 68,477
    Answer βœ“

    @ZetaDee boosters would be lost if upgrading to a new phone as they are stored on the device itself. you should keep level and gold bars

Answers

  • Freddy_
    Freddy_ Posts: 68,477
    Answer βœ“

    @ZetaDee boosters would be lost if upgrading to a new phone as they are stored on the device itself. you should keep level and gold bars

  • ZetaDee
    ZetaDee Posts: 5

    Level 2

    So I even lose the ones I paid for???

  • Freddy_
    Freddy_ Posts: 68,477

    @ZetaDee not sure on that you would need a Superstar to answer that question.i just know that you change your device you would lose them. not sure how you could say what was bought or free so wouldn't like to say

    tag a superstar maybe they can answer that for you @Sukanta_Biswas @Crazy Cat Lad @kiara_wael

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    https://community.king.com/en/candy-crush-saga/discussion/291943/missing-boosters

    If you play on mobile, then please email Player Support directly from the game.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

    Try it if you can get something back.😊

    Also Please checkΒ HERE.

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @ZetaDee and welcome to our Community!

    The Boosters are saved directly on the device and therefore do not automatically sync over to another device through your Facebook or King account like the levels and Gold Bars.

    You can still use them on your old device or manually back up your phone in a cloud, SD-card or any other backup system.

    If you have any purchased Boosters on your old device, please email Player Support so they can resend them to your new device.

Hey! Would you like to give us your opinion?

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