Level 1961 is discouraging...with 20 moves and many bonus candies I have been n this level for about 10 days playing the maxim amount of lives several times a day.. why King, why!??
I know it is frustrating when you are stuck on a single level. Win and loss are a part of the game. You have to be patient and try again. Here is a useful link to clear level 1961. Clear level 1961
Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit here.