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 🎶 Get Ready for the Candy Crush Music Season here 🎶
 🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍠- Join Now
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Answers
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Hi @Ghada_Maher . Welcome to our Community
This could be a problem if your game app is not up to date or if your game is not fully connected to the server.
Even slow internet is one of the causes of this problem.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
