Connecting to the game

emmalee85 · May 2020

i am on the giffgaff network and can no longer log on to any of your games. Not only candy crush but also Alphabetty, shuffle cats and diamond digger so I am missing out on prizes and special features etc. Whenever I click the connect button it comes up with an error message I shall attach a picture.

I have checked with my network and there is t a problem, please someone help me !

Freddy_ · May 2020

@emmalee85 info below from a superstar for this problem

The problem has already been Reported and work is under way to fix it.

By reinstalling the application you will now get the solution but you will lose all stored boosters.

Thank you.

emmalee85 · May 2020

@Freddy_Falkner thank you for he reply. I did try this with shuffle cats and still no luck. Do you have any ideas as to when the problem could be rectified ??

Freddy_ · May 2020

@emmalee85 ongoing problem i think only thing i have seen regarding a fix is the post above. .Have you tried disconnecting from Facebook and restarting your device and then tying to sign in

emmalee85 · May 2020

@Freddy_Falkner I can sign in I get the error message when I press connect

Freddy_ · May 2020

@emmalee85 Post above from superstar was from yesterday so guessing still not fixed been an issue for a few weeks for certain people.

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/784436#Comment_784436

Are you sure you uninstalled the app?

Perhaps you are still using the older version.😉

Which device you're using for this game?

Please let me know.

Connecting to the game

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