Welcome to the Candy Crush Saga Community
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Hello and welcome to this community
If the link doesn't help you, this will help bitterly. Play the level again and finish it and then refresh and clear the cache and restart. Good luck
@Philly_Price will tag the CM as he can sort this problem for you, but he will only answer in his work hours so you may have to be patient. Post your game ID here as he will need it @Crazy Cat Lad
@Philly_Price Could you tell us what level your avatar sits on? You may need to go back and win any levels in between the avatar and your level that don't already have stars.
If you are able to provide a screenshot of your map where it starts you, that would be a great help: