Why won't candy crush answer my questions?

@Deanoisme This is done by the player so nobody knows how many levels they have done. They disconnect from the server and play offline and when its time for race to finish they reconnect to the server. That is why it seems people are jumping massive amount of levels

But y would be it fixed.

@Deanoisme I understand you frustrations but this has been going on for years. player playing multi device one off line one online. Cannot explain it any better. free game no need to fix it