Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

In app booster purchase

I purchased boosters in app on Friday and ever since I did, I’ve lost every way of earning any free boosters or free spins for extra moves. Is this normal? I’m guessing this is so I will just continue to purchase.

Accepted answers

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kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2016991#Comment_2016991

Hi and Welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE

Or Please email Player Support about this so they can investigate this.

If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.

If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.

This thread from June 2020 , Please feel free post in new thread , Thank you

Kagibabe

Hi i have a problem connecting to the app to use my gold bars that I have earned. Can you please help me

wykoon

https://community.king.com/en/candy-crush-saga/discussion/302560/in-app-booster-purchase

Hi @cyndikbradley Have you tried the following?

Why can’t I find my Boosters?

By King GamesLast Updated: Jun 18, 2020

Other Languages

English

There are a couple of reasons you may lose visibility of your Boosters. The two main reasons are:

You are disconnected from your King or Facebook account

The game has been deleted/reinstalled from the device

If you have disconnected from your account, here’s what you can do.

Try reconnecting to your account.

If you are not connected to the correct account, this may be the reason you can’t see your Boosters. This happens when players share their device with someone else.

If you’re connected to the wrong account:

Return to the main screen, where the 'Play' button appears
Tap the cog-wheel and navigate to the settings menu
Select 'Log Out' to disconnect from your account
You should now be back at the main screen and can reconnect to the correct account (see below for how)

If you have a King account

Tap the cog-wheel and select the orange King account login button
Submit your saved King email address and password

You'll now connect to your King account and your progress, Boosters, and Gold Bars again.

If you connected to Facebook before

Open the Facebook application on your device and log in to your own 'correct' Facebook profile.
Open the game and tap the blue Facebook 'connect' button, to re-link your game to the now active Facebook profile
If this was the Facebook profile you used, you'll now recover your progress, Boosters and Gold Bars

If both of these methods do not recover your Boosters, we can offer support and replacement for any you purchased but had not yet used. Please use the ‘Contact Us’ button at the bottom of this page.

If the Boosters were won or obtained for free in the game, we do not offer a replacement.

The following events will mean your Boosters cannot be recovered or replaced.

You started playing on a new device

Boosters cannot be transferred between devices, so we'd recommend you use as many as possible on your old device, before picking up your progress in the game on your new one.

You deleted, uninstalled or reinstalled the game

These steps involve deleting the data where your Boosters are saved. This is irreversible and your items cannot be recovered. When applying an update, it's important to use the 'Update' option when available in the App Store, and not remove and reinstall the game.

You use an Android device and have cleared the 'App Data'

This is irreversible and therefore your items cannot be recovered.

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Crazy Cat Lad

Hi @cyndikbradley and welcome to our Community!

Don't you have any events or challenges at when you tap the events tab?

Have you made sure the app is up to date?

Freddy_

@cyndikbradley You should not lose and features just besause you have made a purchase they are not related. To make sure you are getting all features that are available to you. Check your game is up to date , log out and restart your device, then log back in. see if resolves your problem

aijaziqbal

Hi @cyndikbradley Welcome to the community. There is absolutely no relation between free boosters and purchases. Try to update ur device and i m sure all the available features will be there for u.

RegalRenz

Hello @cyndikbradley and welcome to the community! As @Mary_Kay mentioned, many features in the game are temporary so the loss of any features is not tied to any purchases you make.

Mary_Kay

Features come and go. I doubt your purchase is in any way related. If you're referring to the ads to watch, those always come and go for me. Haven't seen any in a few days now.

Keep playing and good luck.l hope you get a chance to earn some boosters.

Welcome! 👋

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