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@Errol_Satz Hi, glad to her you back up and running, happy crushing
@lorimac2001 what level was you problem
Sorry, I should have clarified this is for level 6143.
Hi,
It looks like a fix has been applied as the yellow keys are now different colours and you only need 8 yellow candies rather than the original 12. However, this has not fixed the glitch. It continues to happen with the one red key not counting toward the 11 red candies needed. The same oops message comes up.
@lorimac2001 Thank you i will get @kiara_wael to pass this on. might have been an oversight
The issue with the yellow Keys and Lucky Candies is now fixed!
Please refresh the web page if you play on Facebook to get the fix.
On mobile, force close the app and open the game again. Make sure you have an internet connection when you do this so the fix reaches your game and device.
If you still have this issue even after restarting the game, then please wait for the next update (version 1.183). The update will fix the issue in all games where it's still occurring.
Same here! Still the same problem on august 6
I have the same problem on my iPhone.
As soon as one key is distroyed, the level ends with ‘not enough targets....’
I hope you fix the level soon!
Hi @toine !
Please check app Store for updates and update the game if there's an update available.
Then force close the app (swipe it up) and restart your iPhone.
This will hopefully make so the fix reaches your game as well.
Still have the same issue on level 6143, playing on Facebook, on 6th August. Have shut down, reopened Facebook, reopened Candy Crush, but still coming up with the Oops message.
Hi! Thanks for your quick response. Your advice didn’t work. The latest update was aug 4. I closed the game, signed out, restarted my iPhone. No result :(
I removed the game and reloaded it. Now it works!
thanks!