Candy Crush Saga

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the game loads but it's all black and cannot play, what do you do?

Bajopontino52

Do I need to reinstall it? if how

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tratelqalam

You can check out some troubleshooting below.

Reset / clear cache data from app store - check app update - log out of game - restart device - open game and log in.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309172/the-game-loads-but-its-all-black-and-cannot-play-what-do-you-do

hi dear

welcome to our community

please mention your device.

Please clean your cache files and use only updated version.

Hope This helps

have fun

Sweetice

https://community.king.com/en/candy-crush-saga/discussion/309172/the-game-loads-but-its-all-black-and-cannot-play-what-do-you-do

Hello, Warm welcome to our community!

Try to log-out then log-in after few minutes or restart your device and try it again. Then tell us what is happening..

Hope this helps..

Thanks & Good luck!!!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/309172/the-game-loads-but-its-all-black-and-cannot-play-what-do-you-do

Hi and Welcome to our Community

Which device are you play , on Mobile or Computer ?

Freddy_

@Bajopontino52 Hi and welcome, what device are you playing on

Thank you

Accepted answers

All comments

Freddy_

@Bajopontino52 Hi and welcome, what device are you playing on

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/309172/the-game-loads-but-its-all-black-and-cannot-play-what-do-you-do

Hi and Welcome to our Community

Which device are you play , on Mobile or Computer ?

Sweetice

https://community.king.com/en/candy-crush-saga/discussion/309172/the-game-loads-but-its-all-black-and-cannot-play-what-do-you-do

Hello, Warm welcome to our community!

Try to log-out then log-in after few minutes or restart your device and try it again. Then tell us what is happening..

Hope this helps..

Thanks & Good luck!!!

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309172/the-game-loads-but-its-all-black-and-cannot-play-what-do-you-do

hi dear

welcome to our community

please mention your device.

Please clean your cache files and use only updated version.

Hope This helps

have fun

tratelqalam

You can check out some troubleshooting below.

Reset / clear cache data from app store - check app update - log out of game - restart device - open game and log in.

Quick Links

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