I'm sorry that you didn't hear from her. I did forward your message to her but perhaps since it's a holiday weekend coming up she didn't have a chance to respond. I will send her another message but she is out of the office until next week. Thank you. I will hope to hear from her next week then.
I'm going to elevate this to a King Admin who will write you privately here on King Care. She won't be in the office until some time tomorrow so give it a couple of days before hearing from her. Please, please in the future play through Facebook or the Kingdom otherwise your levels won't be saved. Hi Elsa, just checking…
Hi Elsa, I backed up my phone but did not "restore" my phone since Apple was worried I'd inherit the same issues I was having if I did a restore. I did a fresh install and then downloaded my previously installed apps. I don't think I was playing through Facebook.