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Restore progress after fresh iOS install

ImRoxy
ImRoxy Posts: 6

Level 2
in Support

I did a fresh iOS install after wiping my phone and am back at level 1 on all my Candy Crush games. I was ~level 789 on Candy Crush Saga. How can I get it back? I did back up my phone to my computer before I wiped it.

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Answers

  • _Elsa_
    _Elsa_ Posts: 37,021

    Hi ImRoxy, I heard recently that if you back up your phone then you should be able to get it back but here you are saying that it didn't work for you.  Have you been playing the game through Facebook or the Kingdom because they save your progress?  Please write back to let me know so that I can direct you further.

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  • ImRoxy
    ImRoxy Posts: 6

    Level 2

    Hi Elsa, I backed up my phone but did not "restore" my phone since Apple was worried I'd inherit the same issues I was having if I did a restore. I did a fresh install and then downloaded my previously installed apps. I don't think I was playing through Facebook.

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  • _Elsa_
    _Elsa_ Posts: 37,021

    I'm going to elevate this to a King Admin who will write you privately here on King Care.   She won't be in the office until some time tomorrow so give it a couple of days before hearing from her.  Please, please in the future play through Facebook or the Kingdom otherwise your levels won't be saved.

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  • ImRoxy
    ImRoxy Posts: 6

    Level 2

    Hi Elsa, just checking in. Haven't heard from anyone yet. Thanks.

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  • ImRoxy
    ImRoxy Posts: 6

    Level 2

    I'm going to elevate this to a King Admin who will write you privately here on King Care.   She won't be in the office until some time tomorrow so give it a couple of days before hearing from her.  Please, please in the future play through Facebook or the Kingdom otherwise your levels won't be saved.

    Hi Elsa, just checking in. Haven't heard from anyone yet. Thanks.
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  • _Elsa_
    _Elsa_ Posts: 37,021

    I'm sorry that you didn't hear from her.  I did forward your message to her but perhaps since it's a holiday weekend coming up she didn't have a chance to respond.  I will send her another message but she is out of the office until next week. 

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  • ImRoxy
    ImRoxy Posts: 6

    Level 2

    I'm sorry that you didn't hear from her.  I did forward your message to her but perhaps since it's a holiday weekend coming up she didn't have a chance to respond.  I will send her another message but she is out of the office until next week. 

    Thank you. I will hope to hear from her next week then.
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  • Cezdiamond
    Cezdiamond Posts: 6,498

    Thanks @Elsa for passing on 

    @ImRoxy Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

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