Peggy_Bailey

Level 3

Hello Peggy. I saw your other post, but I didn't get a chance to reply. I will pass your concern on to the other SuperStars to see if they have any idea of what is causing your music preferences to not be saved. Thanks for contacting King Care and I hope you have the best day! No worries, I was already informed by another…

Hi Peggy, I truly apology for no one responding to you before now and I thank you for your patience. Have you cleared the level yet? If not, see if this tip helps you: http://candycrushsagaallhelp.blogspot.co.uk/search/label/Level%202367 If that doesn't work please write back here and I'll try to help you resolve this. No…

Hi Peggy, We're aware that you might have issues with the sound settings resetting but unfortunately due to a small player base impacted by this, the game team is not able to set investigating this as a priority. Like Elsa suggested before clearing the cache may help to resolve the issue right away. Or you can open the…

Hello Matt, We have no open cases in regards to the issue you have posted. I can only really recommend the steps I have provided in my previous post. I hope that you are able to resolve the issue. Kind regards, Johnny I'm having the same issues and your "steps" do not work. You guys screwed this game up even more than it…

Another day no money for King.

AGAIN, I'm NOT clearing my history and I will NOT turn down what I'm actually listening to because King can't keep their system working right.

I am NOT clearing my history. I am simply changing from my newsfeed to the damned game. Every time. I should NOT have to turn off or turn down the REAL music I'm listening to in order to deal with my selections being wiped out AGAIN.

No I'm not clearing my history and I'm not turning my speakers real low because I'm listening to ACTUAL music not the crap on Candy Crush.