QueenB

Community Manager

Comments

  • Hi @Courtney1990 🙂 What you’re seeing is likely part of a change where some players are taken straight to the Saga map when opening the game, instead of the usual main menu. This can make things feel a bit different compared to before. That said, I’d really like to understand your experience a bit better 👇 What do you…
    in Where is the candy crush main screen gone because you did this before Comment by QueenB 11:30AM
  • Hello and thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If you're looking for support,…
    in Kaufzwang Comment by QueenB 7:16AM
  • Hey @Dudacostello 👋 Thanks for sharing this, but I just want to make sure I understand what’s happening. Are you being charged for the purchases and not receiving the items, or are you unable to complete the purchase because of an error or slow connection message? If you can, please share a bit more detail or even a…
    in I spent lots of time trying to buy package for the game I’m playing and it says there’s a slow conne Comment by QueenB 7:15AM
  • Hey @parisredog 👋 Yeah, some levels can definitely feel like that at first, especially when the moves are tight. Could you share a screenshot of level 7487? That would really help us see your board and give more specific tips. Not everyone is on the same level, so it’s much easier for the community to jump in and help when…
    in Horrible level 7487 Comment by QueenB 7:07AM
  • Hi @Congthang2005 That does look strange…. can you let me know which game app version you have installed and when did this started happening for you? Do you have to restart the game app to continue playing?
    in Why does the level completed screen look like this? Comment by QueenB April 13
  • Hi @Charleyfarley Oh no, you're still having issues starting a discussion? 😥 I'll write to you privately so I can get some details from you again and see if we can sort this out. In the meantime, I've created this discussion about the switch booster. So, why can’t I get Hand / Free Switch boosters anymore? We’re currently…
    in We’ve lost the switch booster in sweet cinema again - any reason why? Comment by QueenB April 13
  • Love this, thank you @Carol-38 and I still have time to share this 😉
    in 🎬 What Should We Cover Next in Crush & Tell? 💬 Comment by QueenB April 13
  • Hi @tamroc53 welcome to the community 🙂 First, try logging in again using the same method you used before: Email and password (King account) Facebook Apple ID Sometimes progress is linked to a specific login, so it’s important to use the same one. If you’re not sure which one you used, or you can’t access it anymore, don’t…
    in Retrieve my account Comment by QueenB April 13
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…
    in gold problems Comment by QueenB April 13
  • Hi @mtaheri37 🙂 Thanks for sharing your Player ID, that really helps! The id your provided shows that level 8482 is the last recorded level played. Since your progress wasn’t restored after logging back in, let’s double check a couple of things first: Are you logged in with the same account (email/Facebook/King account)…
    in Candy Crush Saga Help Comment by QueenB April 13
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