QueenB

Community Manager

Comments

  • Hi @Congthang2005 That does look strange…. can you let me know which game app version you have installed and when did this started happening for you? Do you have to restart the game app to continue playing?
    in Why does the level completed screen look like this? Comment by QueenB 3:29PM
  • Hi @Charleyfarley Oh no, you're still having issues starting a discussion? 😥 I'll write to you privately so I can get some details from you again and see if we can sort this out. In the meantime, I've created this discussion about the switch booster. So, why can’t I get Hand / Free Switch boosters anymore? We’re currently…
    in We’ve lost the switch booster in sweet cinema again - any reason why? Comment by QueenB 3:05PM
  • Love this, thank you @Carol-38 and I still have time to share this 😉
    in 🎬 What Should We Cover Next in Crush & Tell? 💬 Comment by QueenB 2:11PM
  • Hi @tamroc53 welcome to the community 🙂 First, try logging in again using the same method you used before: Email and password (King account) Facebook Apple ID Sometimes progress is linked to a specific login, so it’s important to use the same one. If you’re not sure which one you used, or you can’t access it anymore, don’t…
    in Retrieve my account Comment by QueenB 2:09PM
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…
    in gold problems Comment by QueenB 2:06PM
  • Hi @mtaheri37 🙂 Thanks for sharing your Player ID, that really helps! The id your provided shows that level 8482 is the last recorded level played. Since your progress wasn’t restored after logging back in, let’s double check a couple of things first: Are you logged in with the same account (email/Facebook/King account)…
    in Candy Crush Saga Help Comment by QueenB 12:17PM
  • Hi @sripadha 🙂 Looks like your messages might be a bit mixed up, so I wanted to make sure everything is okay on your side. Were you trying to ask a question or get help with something in the game? If yes, feel free to share a bit more detail and we’ll be happy to help you out. You’re in the right place, so just let us know…
    in Title na show Comment by QueenB 12:12PM
  • Hi @Umar0308 , welcome to the community 🙂 Just to double check a couple of things first: Are you 100% sure the email address is spelled correctly in your account? Have you checked your spam or junk folder? Sometimes the verification email ends up there If everything looks correct and you still haven’t received the email, I…
    in Please Send Verification Emails Comment by QueenB 12:09PM
  • Hey @Carol-38 🤗 Thanks for coming back on this and totally fair point on the timing. I know it can feel like a long wait when you’ve shared ideas and are hoping to hear what’s next. On the map scroll feature, I am bringing this up regularly (you’re definitely not the only one asking 😉). As a matter of fact, I’ve got a…
    in 🎬 What Should We Cover Next in Crush & Tell? 💬 Comment by QueenB 12:06PM
  • Hey @lizbar 👋 Just wanted to check in, are you still stuck on level 13 505? If you are, could you share a screenshot of your game board? Not everyone is on the same level, so it really helps us (and other players) see exactly what you’re dealing with and give you the best tips. Let’s see if we can help you get through it 💪
    in Level 13505 Comment by QueenB 11:47AM
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