QueenB

Community Manager

Hi @FileoFish123 👋 You’re right! Before, you couldn’t make matches on those empty tiles, and it did block progress on some levels. The studio received a lot of feedback about it and made some changes. Just like @christinewupp mentioned, this has been changed and you should be able to match candies on empty square. If you…

Hi @vinshine 👋 Thanks for letting us know! I just want to understand a bit better what’s happening so we can share it with the team. When you say the ad finishes and the page goes back automatically, does it: take you back to the level but without giving the reward? restart or reload the level completely? or show any kind…

That’s a great question @Billy254 There hasn’t been a fixed schedule for Candy Pins just yet as they’ve been tested in phases. The last round was about a week and a half ago. The sweet news is that Candy Pins will be back next Monday, November 3rd so hang in there, it won’t be long now 😉

Oh wow, this is absolutely beautiful and so powerful 💗🐉 Denize looks incredible, and the message behind this is truly inspiring. I love how you used her to spread such an important reminder of strength, hope, and support. Thank you for sharing this, you’ve definitely inspired me to channel my inner dragoness 🤗

Hi @christinewupp @Carol-38 and @MannyFae Thank you so much for taking the time to share all this feedback 🙏 I know it’s a big adjustment, especially for those of you who’ve been part of the community for so many years. We really appreciate your honesty and the care you’ve put into explaining what feels different or…

Hi @VickMo 👋 Sorry to hear you're having trouble with the game! Could you let us know exactly what happens when you try to play? Do you see an error message, or does the app not open at all? Let us know what the issues is and we'll support you a as best as we can 😃

Thanks for getting back to us! Ads (like the ones that let you watch a video for boosters or extra moves) aren’t guaranteed to appear for all players, all the time. They’re part of a test feature, which means they can come and go depending on a few things like: Your game activity and device Whether your game is connected…

Hi Carol, Just wanted to let you know that we reported this bug so it's being looked at! I myself also had this experience and found that if you refresh the browser it works and you can scroll through your reply before posting.

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English, French, Italian, Spanish, Portuguese, and German so more players can understand and join in. Could you please re-post your question in one of these languages? That way, one of our…

Thanks so much for sharing your thoughts and yes, we’re absolutely open to feedback 😉The current layout isn’t “final” in the sense that we’ll still be making tweaks and improvements as we go. The main goals behind this update are to: • Make the community easier to navigate for new players • Improve the experience on mobile…