QueenB

Community Manager

Comments

  • Hi FletchyKay, welcome to the Community 😊 Thanks for explaining the situation clearly. First, could you confirm: Which device you’re using (Android or Apple) Your game app version (you can find this in the App Store) How much free storage your device currently has Also, please make sure the app is fully updated from the…
    in Spaceships keep freezing Comment by QueenB February 17
  • Hi MartaMG, welcome to the Community 😊 In most cases, Gold Bars don’t disappear on their own. They’re usually used for something in-game, like: Extra moves at the end of a level Continuing a win streak Unlocking features or offers Sometimes this can happen quickly without realizing it. Unfortunately, we can’t restore Gold…
    in What happen with gold un candycrush? Comment by QueenB February 17
  • Hi jopa2568, That’s a tricky one, because sending and receiving lives depends on how the game is connected. A few things you can try: Log out of the game (My Account → Log out) Fully close the app Restart your device Log back in again If you’re connected through Facebook, also check: Facebook Settings → Apps & Websites →…
    in Extra lives from friends Comment by QueenB February 17
  • Hi everyone, Sorry I almost missed this discussion! I’ve looked into what you’re describing regarding Star Tournament being stuck on “Tournament ended, claim reward” after level 21 485, and I’m currently checking internally to see if there’s an issue affecting some players. It does look like this may not be behaving as…
    in Why is there no new star tournament after level 21485? Comment by QueenB February 17
  • Hi 15163121761, Thanks for reporting this and that definitely shouldn’t be happening. Could you please share: A screenshot of the Takealot.com ad (if you’re able to capture it) Your Game ID (you can find it under Settings → Account & Help) That will help me flag it properly to the team so they can investigate the specific…
    in Adverts Comment by QueenB February 17
  • @snakegore999 I have to say, this is such a fun twist on Denize 🤩 turning her into recipes is not something I saw coming. The branding on the Pink Pitaya Lemonade is honestly iconic. If I had to pick just one… I think I’d go with the Pink Pitaya Lemonade. It feels the most “Denize” to me, bold, bright, and impossible to…
    in I've shared 3 Denize-themed recipes. If you could only enjoy 1, which one would you pick? Comment by QueenB February 17
  • How's it going @Deal_One?
    in 😩 Stuck on a level in Candy Crush Saga? Share your level and get help! Comment by QueenB February 17
  • Hi omiyetty, welcome to the Community 😊 Candy Crush Saga is a free-to-play game for entertainment. There isn’t a way to earn real money by playing. From time to time, we do have special in-game events or competitions where players can win prizes, but those are clearly announced in the game when they are active. If you…
    in How can I earn money Comment by QueenB February 17
  • Thank you so much for the reminder 🙏
    in Chocolate box error Comment by QueenB February 16
  • Hi @Kimmer22 Thank you again for sharing all the details earlier, especially the device history. That was really helpful. Apologies for the delay in getting back to you. I don’t currently have an update to share, but I’m following up internally to see if there’s any progress on this and will update you as soon as I hear…
    in Chocolate box error Comment by QueenB February 16
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