QueenB

Community Manager

Comments

  • Hi and welcome to the community 😊 The Super Color Bomb is a feature that’s not available to all players all the time, so it’s possible that it’s simply not active in your game right now. Just to double-check, could you let us know: Which device you’re playing on (iOS, Android, Windows)? And if you have the latest version…
    in What happened to the super color bomb? Comment by QueenB April 2
  • Thanks for sharing all these details @99Sparkle and what you’re describing is actually linked to an issue we’re currently investigating. Right now, there’s a problem affecting level progress syncing, and this can also impact features like Weekly Progress, Episode Race, and other events not updating or appearing correctly.…
    in Levels are not syncing across devices - Edited by CM: Issue FIXED! Comment by QueenB April 2
  • Hey everyone 👋 Thanks so much for reporting this and sharing all the details,it really helped us spot what’s going on. We’ve now confirmed that there is an issue affecting progress syncing between devices after the latest level release. This can also impact things like events and competitions not updating correctly. The…
    in Levels are not syncing across devices - Edited by CM: Issue FIXED! Comment by QueenB April 2
  • Okay… I have to admit something here 😅 I actually saw this earlier and went full “wait, what is happening?!” mode… even reached out to to people to check what I had missed… Answer? “Check the date, QueenB…” Yeah. That’s when it hit me 🤦‍♀️ Well played, Well played 👏 😉
    in Wow!!! King's Mick and John to donate Million Dollar prize for gobbiest King community member! Comment by QueenB April 1
  • Hi everyone, Just to clarify, there is no official Candy Crush Saga WhatsApp group. For your safety, please be careful when joining or sharing links to unofficial groups, as they are not managed or verified by King. If you’re looking to connect with other players, this community is the official place where you can ask…
    in Grupo de Whatsapp Comment by QueenB April 1
  • Hi @Juany1970 thanks for reaching out! It sounds like you’re referring to the Winter Cup reward, where some players were set to receive 100 Gold Bars monthly during 2026. Since this involves rewards linked to your account, the best next step is to contact Player Support directly from the game. From here in the community,…
    in 100 lingotes Comment by QueenB April 1
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3508486#Comment_3508486 Hi @Alienscar thanks for pointing that out, appreciate it 🙌 Hi @kaydia thanks for sharing this. I’d like to understand a bit better what’s happening with your rewards. When you win a race, can you confirm: Do you see the pop-up…
    in I’ve won a race more than 6 times I have not received gold bars Comment by QueenB April 1
  • @christinewupp good question! What likely happened here is that the original player Creative_Elza replied to is no longer in the community. When an account is deleted, their posts are removed as well, which is why it now looks a bit confusing and the names don’t match up anymore. @Sixdenied just checking, has it been a…
    in I've Never Had Sugar Drops!!! Comment by QueenB March 31
  • In this case @kitan26 reach out to Player Support via the game app and report this as we the Community is not able to restore items in the game: Settings (cogwheel) → Account & Help → Help Center → select a topic (lost items) → scroll down → Contact Us
    in Multiplier is missing Comment by QueenB March 31
  • Hi everyone 😃 Thanks for continuing to share your feedback on the Season Pass. I’ve been following the discussion and collecting the points raised here to pass on to the team while this feature is being tested. I’ve also merged the conversations so the feedback is kept in one place, which makes it easier for me to track…
    in Season Pass Comment by QueenB March 31
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