Snow_Rider

Community Manager

Comments

  • Hi @zainab786! Thanks for your honest opinion! On which level are you stuck? 🤔 Does it happen because of lack of moves?
    in Level 6000 is coming soon! Comment by Snow_Rider June 2023
  • Happy belated birthday! 🤩 My birthday will be on September 8th 😁
    in 🎉🥳 Let us Celebrate 🥳🎉 Comment by Snow_Rider June 2023
  • Hi all @MollyS, @istuff, @Jody_Cheng_, @ellectra, @keyserskelter, @Boybinary! My apologies for not getting back to you earlier. After a thorough investigation and a few attempts, the Studio made some tweaks. From now on, you should be able to see new levels. Please let me know if they are visible from your end. @DieOmimi…
    in New levels coming out? Comment by Snow_Rider June 2023
  • Hi again @DU123! I'm sorry to hear this. The team has checked the data to see how many times ads triggered the game freeze. From what they have seen, it looks that only there were a few instances when the game got frozen after clicking on ads. Meaning that from our end, the game should work properly. I would suggest is to…
    in Ads freezing game Comment by Snow_Rider June 2023
  • @MollyS @Boybinary @istuff I know that is not the best way to report the issue. But the more details we have, the better we can find the source of the problem, as it seems that a few players are experiencing this. We need the recording of your map, showing the blocker that doesn't allow you to progress in the game. 
    in New levels coming out? Comment by Snow_Rider June 2023
  • @CassD @ElenaVorona As much as I'd love to share when the issue can be fixed, sadly, I don't have timeline for you 😥 But you can rest assured that the issue has been reported and already in the Studio's agenda. The only thing is that, unfortunately, I have no information when the Studio can start working on this task.…
    in Team Leaders, Attention! I lost an important function in the game. Comment by Snow_Rider June 2023
  • Hi @ElenaVorona, @CassD, @Pitty_Kitty, @teeweiping and @Kerrie! Thank you all for reporting this missing feature. Rest assured I've reported this bug to the Studio. Hopefully, it will be fixed shortly! 
    in Team Leaders, Attention! I lost an important function in the game. Comment by Snow_Rider June 2023
  • Hi @MollyS @istuff ! I am so sorry that you had to experience this. The Studio checked the data and passing rate of the level you're stuck in, it seems that many players, using Windows, can go further than level 6420. To investigate your case, I would ask you to record your map showing the problem you have. You can do it:…
    in New levels coming out? Comment by Snow_Rider June 2023
  • Hi @NamTruong2001, @Sabrina_Spellman and @Andres-2! Thanks for reporting. Wound you mind sharing the model of your device so that I can forward it to the Studio?
    in Bug Events in Landscape Mode Comment by Snow_Rider June 2023
  • Hi again! So sorry for making you wait! As much as I'd love to restore the Stella's House and Cats tree (beanstalk), unfortunately, there is no way to restore them. I can only help you with levels. Please let me know if you're still interested in it. I wish I could help more 😣
    in Apple iOS backup profile questions Comment by Snow_Rider June 2023
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