We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
Discussions
Not getting (any) Gold Bars
Why is it that I am NOT getting ANY gold bars? I can’t use them when I don’t even have enough to get anything,
Can’t’ Listen to Music while Playing Candy Crush
Why can I not listen to radio/music apps when playing Candy Crush & Soda? Whenever I have iHeart Radio on & go to play a Candy Crush game it mutes out the radio & all I can hear is the in-game music but not the radio station I’m trying to listen to on iHeart Radio.
Technical Connection Issue
Why am I being promoted to log-in to Facebook. I am IN FACT logged-in to Facebook as my pic is displayed & everything!
Can’t Listen to Music in Candy Crush Soda
Why can I not listen to radio/music apps when playing Candy Crush & Soda? Whenever I have iHeart Radio on & go to play a Candy Crush game it mutes out the radio & all I can hear is the in-game music but not the radio station I’m trying to listen to on iHeart Radio.
Can’t Use Other Apps while Playing
Why can’t I use other apps when I’m playing Candy Crush Soda? I have been listening to iHeart Radio but whenever I open Candy Crush Soda it mutes out iHeart Radio preventing me from listening to the radio while I’m playing….hence, I don’t play. I do not have this issue/problem with any other Candy Crush game, it is only…
Not Getting Gold Coins/Bars
Why am I not getting (any) gold coins/bars (anymore)? I have beaten several levels & everything I need to do to progress in the game but I have not been getting any gold bars/coins in months!
Problem Saving Progress
I somehow got logged-out of my account & every time I try to (re)lot-in all I get is an error message. This needs to be fixed/resolved promptly as I will NOT be playing the game (again( unless/until I am PROMPTLY logged-in & my progress is being saved!
Why is my contribution bar not updating?
Why is my contribution bar not updating? I get an indication that I got contributions & it “jumps” into the bar but it never expands to show the (new) status level! This has been going on for several months & no indication of why! Furthermore, I had sent (email) messages to King [in-game] support multiple times but have…
Gold Bars
In all four (4) Candy Crush games (Candy Crush Saga, Candy Crush Soda Saga, Candy Crush Jelly Saga & Candy Crush Friends Saga), if I had EARNED gold bars (by beating levels) why do I have to PAY to use/redeem them? How, EXACTLY, is that not a SCAM to get me to spend money?
Can’t Open Piggybank
Why do I have to PAY to open my (full) Piggybank when I had ALREADY WON the gold bars BY WINNING LEVELS? That is a SCAM! Why, exactly, do I need to pay to get what I had already RIGHTFULLY EARNED?