Can’t’ Listen to Music while Playing Candy Crush

JustSerfin

Why can I not listen to radio/music apps when playing Candy Crush & Soda? Whenever I have iHeart Radio on & go to play a Candy Crush game it mutes out the radio & all I can hear is the in-game music but not the radio station I’m trying to listen to on iHeart Radio.

Alienscar

Generally a lack of posts about an issue does indicate how widespread an issue is @JustSerfin

Normally any changes to the audio of the game generates a lot of complaints very quickly, so the fact that you, and only you have been having the same problem for years indicates that the problem must be at your end rather than King's.

Even if this isn't the case and what you are experiencing is indeed a problem with the game King generally does not investigate issues that only affects one player

The only options left to you are to contact King Player Support, or iHeartRadio customer support.

Alienscar

Generally a lack of posts about an issue does indicate how widespread an issue is @JustSerfin

Normally any changes to the audio of the game generates a lot of complaints very quickly, so the fact that you, and only you have been having the same problem for years indicates that the problem must be at your end rather than King's.

Even if this isn't the case and what you are experiencing is indeed a problem with the game King generally does not investigate issues that only affects one player

The only options left to you are to contact King Player Support, or iHeartRadio customer support.