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paid for gold bars but didn't receive them

Amanda_Webb
Amanda_Webb Posts: 3

Level 1
in Support

Paid $.99 on February 25th but were not credited to my game.  Please credit that to my game.  Thanks

Best Answer

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi Amanda, please check your messages; you've got mail!

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi Amanda, please check your messages; you've got mail!

  • Barbara_Bailey
    Barbara_Bailey Posts: 2

    Level 1

    I paid for 50 gold bars but have not received them 

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Barbara,

    Thank you for sharing this here on King Care.

    I have sent you a private message and look forward to resolve this for you too.

    Kindest regards,

    Tony - King Care Team

  • girldom
    girldom Posts: 1

    Level 1

    Paid for 100 gold bars through my Amazon account and not received them they

    bought on the 27 August

  • Yosca
    Yosca Posts: 17,873

    Hello and welcome to the Community @girldom I am sorry to hear you had a problem with your purchase. Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:


    - Open the game app —> tap on the blue gear

    - Tap on the ? mark

    - Tap on Purchase and Gold Bars

    - Scroll down to the bottom and tap  "Contact Us"

Hey! Would you like to give us your opinion?

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