How do I get a refund on accidentally purchased gold bars?

Tracy_Nubian

Hi my daughter accidentally bought gold bars and I have sent an email to customer services but they aren't helpful.  How do I get back my money?  It's quiet a lot and I'm stressed about it

StuckInATree

I know this is probably something that you don't want to hear but if you haven't password protected your bank card in the store settings then this would not be seen as accidental since the responsibility lies with you to protect your card. 

I learnt this the hard way when I lost my phone and someone started making random purchases, I canceled my card pretty quick so the damage wasn't too bad.