Paid for striped candy & couldn't use

Vix123

I paid $1.29 for 3 striped candies during a game & couldn't use them, there are no options available. So I tried to use them in a new game but still no options. This is highly unfair. Why is it so hidden, or worse, totally unavailable. I love Candy Crush Soda Saga, but this is just wrong. How do I use my purchase? If I can't, give me a refund.

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KingsPinn

I think there are some levels where you can't use the striped hammer. How did the icon look in the levels? Can you post up a screenshot on here?