Candy Crush Soda taken me back to level1

Carol_Rockett

On my laptop Candy Crush soda has taken me back to leve 1 but on my ipad and iphone I am on 417 why?

StuckInATree

Two night ago my progress was back at level 1 which was not a pleasant surprise... the next day though it was back to normal thankfully. Is yours still showing up at level 1?

sburas

I was on level +/-1324,but I return to level 1.Can I able to get back.

Pitty_Kitty

Hello @sburas and welcome to Soda community!

Do you have a King/Facebook account to save your progress? If so, your progress can be restored. 😀Read more here

did you lose your password in your King account ? Then visit profile settings in your game - click "forgot yout password" when you try to log in. More infos here.

If you can't retrieve your progress then please create a King account, if you don't have one already, and contact Player Support to ask them to manually restore your levels

How to contact Player Support on mobile device: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.

If you don't play on mobile device, then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here