Candy crush will not load

Rachel_Newell

Please can you tell me when Candy Crush Soda will be fixed on Chrome Windows 7? When it loads it flashes between black and the coloured squares. Thanks

Cezdiamond

Hi Rachel-  Thanks for highlighting this for us on King Care. We are currently looking into this and we hope to have our sweet Candies working again as quickly as possible. 

Please could you let me know the following information? 

What operating sytem and version are you using? E.g. Windows 8

What browser are you using?

What graphic card are you using? http://www.wikihow.com/Find-Out-What-Graphics-Card-You-Have-

What level are you on now?

Does this also happen on Bubble Witch 2 Saga?

Thank you so much for taking the time to answer these questions, all information that you can give us will help us to solve the problem as quickly as possible. 

We hope to have things running smoothly again in no time. :-) 

Cezdiamond

Hi Rachel-  Thanks for highlighting this for us on King Care. We are currently looking into this and we hope to have our sweet Candies working again as quickly as possible. 

Please could you let me know the following information? 

What operating sytem and version are you using? E.g. Windows 8

What browser are you using?

What graphic card are you using? http://www.wikihow.com/Find-Out-What-Graphics-Card-You-Have-

What level are you on now?

Does this also happen on Bubble Witch 2 Saga?

Thank you so much for taking the time to answer these questions, all information that you can give us will help us to solve the problem as quickly as possible. 

We hope to have things running smoothly again in no time. :-) 

Rachel_Newell

Windows 7, Chrome, ATI Radeon 3000 Graphics, Level 485, No it does not happen on BW2S

Cezdiamond

Windows 7, Chrome, ATI Radeon 3000 Graphics, Level 485, No it does not happen on BW2S

Thank you Rachel!

Rachel_Newell

Windows 7, Chrome, ATI Radeon 3000 Graphics, Level 485, No it does not happen on BW2S

My game is still not working properly, when will the issue be resolved?

Jan_Berthelsen

Windows 7, Chrome, ATI Radeon 3000 Graphics, Level 485, No it does not happen on BW2S

i got the same problem as rachel

Sherry_McClellan

win 10, firefox, Intel (r) graphics,?, don't play Bubble Witch 2 Saga

Loneliheart_Cat

I having loading issues with my Candy Crush Soda I play on facebook game room and I on a computer that is using Window 7