back to level one

Gertrude_Dane

I don't remember what level I was on, but game as reset to start as if never played.

MarkHawk

Hi Gertrude,

I am sorry that you have experienced an issue with your game progress in Candy Crush Soda Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Donna_Lucille

The same thing happened to me, Very Frustrating! When I emailed customer care it just sent me to this site.  Even more frustrating!