I made a purchase that got taken out of my bank account but I never got my extra lives and bonuses.

Tonia_Steffey

I made a purchase for extra lives and bonus candy but never got them in the game. 

MarkHawk

Hi Tonia,

I am sorry that you have experienced an issue with your purchase in Candy Crush Soda Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care