All level has gone! Please Help!

Didem_Yurdakök-2

I was on level more than 500 in Candy Crush Soda and I openeden the game now my game level has gone all the way back to 1!  Could you please repair it?"

Excuse me for my question twice. I couldnt connect this on web site. 

MarkHawk

Hi Didem,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Didem_Yurdakök-2

Hi Didem,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Hello,I couldnt see any icon ın the top right corner of the screen. Could you help me please?