Not being given extra moves I've purchased

Christy_Arnold

 why is it what when I purchase extra moves with gold bars at the end of a level I did not pass does it charge me for the  gold bars but not give me the extra moves.  Instead I get a "purchase incomplete" message but I don't get the moves or the bars back.

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny