My iPad is not loading my level.

BrendaM

I can not get my iPad to load game level. Sometimes it takes many attempts to get into the game level. It sometimes goes black while I am playing

Wunderbaum

Hi Brenda!

Which iPad and OS version do you have? Some of the older iPad versions are no longer compatible with the game. Please see this thread: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars. Do make sure you have used your boosters and lives first, otherwise they'll miss after you re-install the game.

Cheers :-)