Lost all my progress!

Μαρία_Όσχου

I reconnected to facebook and lost all my progress! I'm at level 1 now... Please help me!

Cezdiamond

Hi there-  Thanks for posting on King Care. It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)

Μαρία_Όσχου

Nothing happened... Still at level 1....  

Cezdiamond

Nothing happened... Still at level 1....  

I would like to check your account, so I will send you a private message :-)