Why did the sale add instead of give me the multiplier as advertised?

alandaj

I purchased the recent $9.99 sale that said it was for 100 gold bars, 6 hours unlimited lives, 4x lollipops, and 4x striped lollipops.  I had nine lollipops and five striped meaning I should have gone to 36 and 20 respectively.  Instead it added four to each which is not what was advertised.  I sent an email 2 days ago but did not receive a response.  I am trying to find out why I did not receive the number I should have as the sale clearly shows multiplication and not addition.

MarkHawk

Hi alandaj,

I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care