Ticket-Id:3987202

Leanne_Tovo

Would be great if someone would actually address this ticket issue for me! Only received an email with this id and no further response!

StuckInATree

What did email say exactly and what issue are you having? Maybe someone here can help.

Leanne_Tovo

Grrrr... still unanswered! StuckInATree, the question was about the daily bonus. I go to collect it and it's reset, even though I've been playing the game less than 24 hours prior. So the question was; is there a specific time that the daily bonus is reset? Should I be making sure I go in at a certain time, or before a certain time, each day? I've been on day 40-odd before a few times and had it reset, it's very frustrating, ESPECIALLY since it hasn't been a day since I've last been in there or collected the daily bonus!

StuckInATree

Ah ok, as far as I know you only need to log in everyday to stop the calendar from resetting. If you've been playing each day it might be an idea to disconnect and reconnect to FB just to reset the connection.

Leanne_Tovo

Thanks, unfortunately this doesn't answer my question. If I'm doing as you suggest I've already lost the accumulated large bonus and am back on day 1.  

I wonder if anyone from the actual game will answer a query? Some customer service - what a concept!