Ticket id 4553512 - Game starts from level 1 after installation on new phone

ChiaraL

After my old phone crashed without possibility to recover, I installed the game on a new phone but the game doesn't start at level 675 but at level 1.

How can I restart from my level?

Thanks

StuckInATree

As long as you actively connected your game to either Facebook or Kingdom, your progress will be saved and synced to it. If you did, when you reconnect to that account in the game again from any device, the progress from the point where it was last synced will come up.