Soda Saga ... I'm at level 1300 and for past 6 weeks or so I've been unable to play

Carmella_Fennell

The game has been locking me out sporadically.  This problem has been discussed on King's Care website and it's my understanding that my device IPad 2 is no longer supported...while I did read an update was now avail & if not loaded automatically one should del & reinstall but doing so may cause a loss of data. Well, if I do this and lose anything, I have the following "investment" at stake: 3365 gold bars, unlimited lives, 44 polkadot bombs, 7 color bombs, 38 fish & under current quest I'm playing I've 70/150 wrapped candy, 150/150 stripped candy and 30/30 wrap & stripe candy.  I believe it's only fair that if I lose any of the items I purchased (which when added is a significant amount of money) KING should agree to reimbursement or allocation of exact amts I lose should I implement "fix" which is ultimately what I want one way or another.  KING has my hard earned money for game purchases that I can't use due to a tech problem on your end.  I trust KING wishes customer satisfaction and will offer to do right by me. Please respond favorably as soon as possible.   Sincerely, Carmella F.

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny