Candy Crush Soda game reset to level 1, I only play on my ipad. anyway to get back to where i was?

Deniece_RF

I've always just played Candy Crush Soda on my iPad. The other day when I logged in it went to level one instead of where my current game (270 or 280 something). When I went to profile and put in my email address it acknowledged I already had an account, but can't figure out how to get back to it.

StuckInATree

See how you get on with the troubleshooting steps given here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

If that doesn't do the trick then let me know, there's something else that you could also try.

Deniece_RF

See how you get on with the troubleshooting steps given here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

If that doesn't do the trick then let me know, there's something else that you could also try.

thanks for the reply, I followed each step in the video, it didn't fix the problem/take me back to my appropriate level

StuckInATree

Ah ok, try the steps suggested by a moderator here in that case: https://care.king.com/en/candy-crush-saga/candy-crush-reset-my-level-to-1-and-wont-connect-to-the-right-facebook