Sign Up!

Coins not received after a purchase

Chio_Reynoso
Chio_Reynoso Posts: 1 Newbie

I was about to finish level 1358, I had one 'hand help' and I need just one more to finish, I only had 1 move left. Bought a coin package of 20 gold bars, enough to buy a 'hand', NO COINS were put on my app. for instance, I couldn't buy what I want, I still on the freaking hard level because of you! Shame on you!! I was () this close to finish my level, and because i couldn't get my coins, I lost again.

Best Answer

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
    Answer ✓

    Hi Chio,

    I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

Answers

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
    Answer ✓

    Hi Chio,

    I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

Hey! Would you like to give us your opinion?