Candy Crush Soda Saga issues on level 375 - Windows 10 - Lumia 640 XL LTE

flames-of-rain

I was using mobile app on Windows 10 (on a lumia 640 XL LTE mobile). Few days ago it started giving loading issues. App loads when the internet is switched off but getting crashed when its on.

I tried re-installing the app (connected it with facebook to backup the game). It affected adversly and I lost 60 chocolate balls, 30 or 40 gum jelly and 30 or 40 fish yet found no way to load the app when its connected to internet.

Any reasons why?

Johnny_Ryall

Hello,

Thank you for posting.

Could you please check that there are no issues with your internet / router.

I also recommend checking that your Facebook/Kingdom connection is working:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

Please run through the steps here and let me know if you were able to resolve the issue:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-windows-devices

Kind regards,

Johnny

flames-of-rain

There is no issue with the internet. Game works fine on my Laptop, Android phone but not on the particular Windows Phone. Tested all these options. Issue still persist.