I am not able to load Candy Crush Soda Saga on my Lumia 640 LTE

Cynthia_Bridges

I am not able to load Candy Crush Soda Saga on my Lumia 640 LTE. It starts to load then logs out and goes back to my main phone screen. I have tried un-installing and re-installing the game but it hasn't worked. I have also tried changing the phone date, and that didn't help. I have also removed my pictures and texts to free up memory and that didn't work. I also cleared my internet history and have restarted my phone several times. Nothing has resolved the issue and it has been going on for several days now. Please help.

Johnny_Ryall

Hello,

There are some further steps here for you to try that might help:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-windows-devices

Kind regards,

Johnny

Cynthia_Bridges

Hi Johnny,

Unfortunately, none of those suggestions, resolved the issue.

Thanks,

Cynthia