i havent the boxes for new levels since a month now!

Marisa_Musso

you have contacted me and done a soft reset of my account almost a month ago and after that i got once the boxes but they disappeared again and still i have not them on ios ,android and pc! i have tried to contact you almost 2 weeks ago for that but my question now is on a different  thread ( new features of the games ecc)!i dont know what i have to do now !  are the boxes now an option for selected players ?????

Johnny_Ryall

Hello Marisa,

This is correct, not all players have this event in their game.

The thread that my colleague linked you to, gives you information about this:

https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here

Kind regards,

Johnny