My level was over 900 and the game came up with an 'update' so I installed the update the game then immediately crashed and never loaded again. The only way to get it back was to re-install and now my level is back to 1 :(Very disappointed.
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.