Not getting reward for candy crush soda levels 1001 and 1005

Sandra_Rudloff

I reached and played levels 1001 and 1005 and am now on level 1007, but I don't think I received the reward, and each time I start the game, it puts me at level 1000.  I need to click the "portal" after level 1005 to get to my current level.

the little boxes on level 1001 and 1005 still show unopened  

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JillyJill

Hi Sandra,

Thank you for contacting King care! This has been reported to the King moderators and is being looked into. Someone will be in touch with a solution..hopefully!

Hang in there!

Jilly

JillyJill

Please re-post your issue here in this thread so you're accounted for: https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level

They will be updating in the shaded green answer once they have a fix.

Thank you for your patience,

Jilly