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Candy Crush Soda won't connect to Facebook and restarting reset me to level one.

Playing on a Kindle Fire. Was working fine earlier. I am upset to lose all my progress.

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Hi Jenilouise- Thanks for posting on King Car.e I am really sorry that you have been experiencing a problem connecting your game to Facebook.
Please try the following steps, in order to solve your issue and reconnect the game:
- Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter “Candy Crush Soda Saga” in the search field and confirm OK to unblock the app. Please see this screenshot: https://www.diigo.com/item/image/4smwq/qo5h?size=oTo unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o
- If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password. You can remove the connection between the game and Facebook on your device by doing this:
- From the "Map" screen, tap the arrow icon in the lower left corner. This will bring up a small menu.Tap the red "Door" icon, which will take you back to the main menu.Tap the arrow icon in the lower left again to bring up a small menu.Tap the green "Gear" icon to bring up another menu.Scroll this menu down to the bottom and tap the Facebook icon which says "Log out".
- You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.
- Another option is to open Facebook, click on the “More” button (normally bottom right corner), scroll down and click on the game you are trying to sync. It should then open the game and automatically sync to Facebook.
If this does not help or if you do not have the option to log out of Facebook through the game menu, please follow these steps:
o Remove Facebook App from Kindle Fire.
o Go to Settings, Applications, filter to show Running Applications, then force close Candy Crush
o Go to Settings, Clear Cache and Cookies
o Restart device.
o Re-install Facebook App and try again.
Let me know how you get on :-)

I will send you a message now :-)

Hi Jenilouise- Thanks for posting on King Car.e I am really sorry that you have been experiencing a problem connecting your game to Facebook.
Please try the following steps, in order to solve your issue and reconnect the game:
- Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter “Candy Crush Soda Saga” in the search field and confirm OK to unblock the app. Please see this screenshot: https://www.diigo.com/item/image/4smwq/qo5h?size=oTo unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o
- If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password. You can remove the connection between the game and Facebook on your device by doing this:
- From the "Map" screen, tap the arrow icon in the lower left corner. This will bring up a small menu.Tap the red "Door" icon, which will take you back to the main menu.Tap the arrow icon in the lower left again to bring up a small menu.Tap the green "Gear" icon to bring up another menu.Scroll this menu down to the bottom and tap the Facebook icon which says "Log out".
- You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.
- Another option is to open Facebook, click on the “More” button (normally bottom right corner), scroll down and click on the game you are trying to sync. It should then open the game and automatically sync to Facebook.
If this does not help or if you do not have the option to log out of Facebook through the game menu, please follow these steps:
o Remove Facebook App from Kindle Fire.
o Go to Settings, Applications, filter to show Running Applications, then force close Candy Crush
o Go to Settings, Clear Cache and Cookies
o Restart device.
o Re-install Facebook App and try again.
Let me know how you get on :-)

Thank you. I got it to connect to Facebook but I lost all my boosters. Any idea on how I can get them back?

Hi Jenilouise- Thanks for posting on King Car.e I am really sorry that you have been experiencing a problem connecting your game to Facebook.

Please try the following steps, in order to solve your issue and reconnect the game:

- Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter “Candy Crush Soda Saga” in the search field and confirm OK to unblock the app. Please see this screenshot: https://www.diigo.com/item/image/4smwq/qo5h?size=oTo unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o

- If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password. You can remove the connection between the game and Facebook on your device by doing this:

- From the "Map" screen, tap the arrow icon in the lower left corner. This will bring up a small menu.Tap the red "Door" icon, which will take you back to the main menu.Tap the arrow icon in the lower left again to bring up a small menu.Tap the green "Gear" icon to bring up another menu.Scroll this menu down to the bottom and tap the Facebook icon which says "Log out".

- You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.

- Another option is to open Facebook, click on the “More” button (normally bottom right corner), scroll down and click on the game you are trying to sync. It should then open the game and automatically sync to Facebook.

If this does not help or if you do not have the option to log out of Facebook through the game menu, please follow these steps:

o Remove Facebook App from Kindle Fire.

o Go to Settings, Applications, filter to show Running Applications, then force close Candy Crush

o Go to Settings, Clear Cache and Cookies

o Restart device.

o Re-install Facebook App and try again.

Let me know how you get on :-)

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