Not getting Gift boxes

Cheryl_L_Sabol

So I got to prize levels 965, 969, 975, 983 and low and behold it doesn't give me the prizes! The gift boxes are there but no prize! What is the point if you beat the levels to get prizes and they don't give them! Ridiculous... And writing a complaint does absolutely nothing..

Tony_Mc

Hi Cherryl,

Thank you for posting and highlighting this here on King Care too.

Please find the main thread related to this subject here https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level

Kindest regards,

Tony - King Care Team