I highlighted this issue to you previously

Stuart_Gannon

Your candy crush soda game I'm playing it on an iPad Air 2 sometimes when I launch the game it turns the sound of on my device which then means I have to restart my iPad which is annoying and I shouldn't have to do can you reply back this time with a solution. 

Johnny_Ryall

Hello Stuart,

I'm sorry but I cannot see any previous questions that you have asked.

Could you please run through the steps here to see if they help resolve the issue.

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Kind regards,

Johnny